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Privacy Policy

Last updated: November 1, 2026

1. Introduction

Maple Lane Pottery ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or contact us, and how we use and protect that information.

2. Information We Collect

  • Contact details you give us (such as your name, email address and phone number) when you get in touch.
  • Details of your request that you choose to share so we can help you.
  • Communications between you and our team.
  • Messages you send us through the form on this website go to Maple Lane Pottery, so we can reply to you.
  • Basic usage data such as your IP address and the pages you view, used for security and to improve the site.

3. How We Use Your Information

  • Respond to your questions and requests.
  • Provide and follow up on the services you ask us for.
  • Send updates about your request, such as confirmations, changes and receipts.
  • Keep our website secure and working properly.
  • Meet our legal, tax and accounting obligations.

4. How We Share Information

We do not sell your personal information. We share it only as needed to run our business, for example with team members or trusted service providers who help us serve you (such as the companies that host this website and supply its fonts), or when the law requires it.

5. Data Retention

We keep customer records for as long as we need them to provide our services and meet our legal and accounting obligations. You may ask us to delete your information at any time.

6. Your Choices

You may ask to see, correct or delete your personal information, and you may opt out of non-essential messages at any time.

7. Security

We use reasonable safeguards to protect your information. No method of sending or storing information is perfectly secure.

8. Changes

We may update this policy from time to time. The "Last updated" date above shows the most recent revision.

9. Contact

Questions about this policy? Please reach us using the contact details on this website. Our business address is 14 Example Lane, Springfield.